Financial Policy

Thank you for choosing New West Sports Medicine & Orthopaedic Surgery for your orthopedic care. We are here to help you with not only your medical care, but also the financing of that care. Our goal is to be transparent and to not let you experience unexpected medical bills. Insurance requirements are constantly changing, so it is important for you to understand what services your insurance does and does not cover because, ultimately, you may be responsible for payment. If you have questions come up, please feel free to speak to a member of our billing team.

Insurance

We are in-network with most primary insurance companies, but due to the number of available insurances we are not in-network with all insurance companies. If you have a question about your coverage or our in-network status, please call a member of our billing team at (308) 865-5058.

Claim Submission

Our office will submit bills directly to your insurance company. You may responsible for what your insurance does not pay or if we do not have the correct insurance information. It is important that we have the most current and accurate information to allow for proper claim submission. We ask that you bring your current insurance card and a photo ID to all of your appointments.

We do not file claims to a liability insurance; that is the responsible of the patient.

Authorization

We recommend that you contact your insurance before receiving services, such as office visits, an MRI, an injection, surgery, or receiving a brace to verify coverage. We authorize certain services, but every insurance policy is different. You may be asked to sign a document agreeing to pay for a service if the item is not authorized by insurance.

Self-Pay Patients

You will owe $50.00 when you check-in for your appointment. Payment plans and automatic payments can be set-up by our billing department. They are available for questions at (308) 865-5058.

Co-Payment

Co-pays are a requirement from your insurance company and are required at the time of service. The co-pay amount due is $25.00, unless otherwise stated by your insurance company (usually indicated on the insurance card). The amount due for self-pay patients is $50.00.

Billing Statements

You will receive a billing statement for the New West Sports Medicine & Orthopaedic Surgery services. This statement does not include charges for physical therapy, anesthesiology, hospital services, or a radiologist report. These bills are separate and come from the parties who performed the services.

MRIs performed at New West Sports Medicine & Orthopaedic Surgery are reviewed by a radiologist to ensure an accurate diagnosis. As stated above, you will receive a separate bill from the radiologist for this service.

Statements are generated the first Monday of each month. If you are not able to pay your account in full, monthly payments are expected. Please call our office to ask about payment plans or automatic payments.

Collections

If there is not a payment on the account after 30 days, the following will occur:

  • You will receive a notice stating that a payment is due within 10 days. If you cannot make a payment, please call our billing office within 10 days at (308) 865-5058.
  • If you do not contact our office within 10 days and there has not been a payment on the account, your account will be considered delinquent and we may ask a collection agency to handle the delinquent account.
  • If your account is sent to a collection company, you will be responsible for their fees in addition to our bill.

Payment Options

You can make payments by cash, check, or credit card. If you prefer, we can setup automatic withdrawals or take payments over the phone. You also have the option to pay online using the patient portal available from our website.

For accounts that cannot be paid in full, we recommend that you set up a payment plan with our billing department.

There will be a $25.00 charge for all returned checks or denied automatic payments.

Financial Assistance

Patients may apply for financial assistance. Please speak with a member of our billing team to learn about the application process and to see if you qualify (308) 865-5058.